Terms and Conditions

Terms and Conditions for Purchasing Garden Furniture Online

 

Welcome to our online store. Please read the following terms and conditions carefully before placing an order. By purchasing from our website, you agree to be bound by these terms.

1. Payment Terms

  • Payment Method: We accept bank transfer only as the method of payment.
  • Order Confirmation: Your order will be confirmed once the full payment has been received and cleared in our account.
  • Payment Details: Banking information will be provided at checkout. Please ensure the correct reference is used when making the transfer to avoid delays in processing your order.

 

2. Refund Policy

  • No Refunds After Order Confirmation: Once an order is confirmed and payment is received, no refunds will be issued under any circumstances.
  • Why This Policy Exists:
    • We begin purchasing materials specific to your order immediately.
    • Each item is made or prepared to order, requiring time, labour, and resources.
    • As a result, costs are incurred early in the process which cannot be recovered.

Please ensure that you are fully satisfied with your selection and that all order details are correct before confirming your purchase.

 

3. Product Details and Customisation

Please review all product dimensions, materials, finishes, and any customization options carefully before ordering.

  • Custom orders are made to your specifications and therefore cannot be cancelled once confirmed.

 

4. Collection Policy

  • Collection Only: We do not offer delivery. All orders are to be collected in person from our workshop.
  • Collection Address: The full collection address will be provided once your order is ready and payment has been received.
  • Collection Times: Collections must be arranged in advance and take place during our business hours.
  • Responsibility: It is the customer’s responsibility to collect the order safely and to arrange suitable transportation. We are not liable for damage once the item has left our premises.

 

  • 5. Safety Disclaimer
  • Not Toys: Our products, including decorative ornaments, are not toys and should not be handled by young children.
  • Small Parts: Items may contain small parts that could pose a choking hazard.
  • Use Caution: Please use appropriate caution when displaying or using our products, especially in households with children or pets.

 

  • 6. Contact Us

If you have any questions regarding your order or these terms, please contact us before making your purchase.

Email: info@ghdwoodengardenproducts.com

Phone: 07912 617244

Business Hours:  Mon-Fri 9.00am to 5.00pm

 

Thank you for supporting handmade and custom-built garden furniture. We appreciate your understanding of our payment, collection, and safety policies.